Shipping & Returns

We offer a 100% Shipping Guarantee. If we make a mistake or our shipper makes a mistake we will reship free of charge. 

All we ask is that you double check your shipping address details and confirm they are correct.

Shipping Option 1.  Registered Post.

 Free for all orders over $USD 50 Delivery to UK and most countries takes 5 to 10 business days (subject to clearance by customs). Registered Post provides a unique article identification number, and all parcels must be signed for upon delivery.

Shipping Option 2. Express Courier International

Delivery takes 3 to 5 business days. The Express Courier service provides full item tracking and all parcels must be signed for upon delivery.

 Shipping Option 3. Full Tracking – Premium  Parcel  Post

 Only Available to UK, USA,  Malaysia, Singapore, Germany, New Zealand, Ireland, Spain, China & Canada. Highly reliable fast air mail with full tracking. Typically takes 3 – 9 days on average for delivery (subject to customs clearance). This will be used for “free shipping” to the countries listed above if you are entitled to free shipping for orders over $US 50

Returns

Novoglan’s  no – risk 365 Day “No questions asked” Refund Policy~

We understand that every body is different, but with a 9 out of 10 satisfaction rate, we’re confident that our product will work for you. However, if for any reason you’re not totally and completely satisfied with the Novoglan Gentle Foreskin Stretcher™, please contact us via email at customer.service@novoglan.com and we will provide you the return authorisation and simple instructions to follow. If there is a fault with the product we will fix it free of charge. If the product doesn’t work for you we will refund the price of the product as per our  T&Cs.

At Novoglan, we’re about helping our customers to achieve result –  results that we’re happy to guarantee.

Please contact us by email with your order number to receive the returns process information. 

Please remember to register your product within seven days of receipt of delivery to qualify for the 365 day guarantee. Otherwise our standard generous thirty day guarantee applies. All you need to do to register, is send us an email at customer.service@novoglan.com and state “I have received the Novoglan products that I ordered and I am registering my product with team novoglan, please send my registration number”.

Your privacy is extremely important to us, so all orders are discreetly packaged in plain white mailing bags.

* You are responsible for returning the goods and making sure that they arrive at our returns collection depot.  

 

 

~ Please see our terms and conditions and product must be registered with Novoglan within 7 days of receipt of goods. Goods will be deemed delivered in all cases within 14 days of being sent by us (date of lodgement)